meta name="google-site-verification" content="O4wjQG9r4LoJni8WzoJMpad-SS1i2ZVQtZ86_mr-rJ0" /> Shipping and Returns Policy – Neema Food

Free shipping for UK orders over £25 & £50 for international orders

Shipping and Returns Policy

Shipping Cost

Shipping is free for UK orders above £25. Shipping cost for UK orders less than £25 is £3.99. All orders are shipped with Royal Mail 2nd class Signed For Delivery and takes approximately between 3 to 5 workings days from dispatch date.

UK destination for Royal Mail include England, Scotland, Wales, Northern Ireland, Channel Islands & BFPO.

If you would like to use our express delivery service please contact us at

International orders

We ship worldwide. Please note that all international taxes and charges are payable by the receiver. 

All international orders are tracked. We will provide you with a tracking code to keep you updated on the status of your order.

If you reside outside the UK and would like to place an order, please contact us directly at to discuss your postage and packaging options.


We aim for all orders placed during working hours to be shipped within 48 hours from date placed. Our office working hours are 9am to 5.30pm. Orders placed after 3pm will be shipped on the next working day. 


We use Royal Mail to deliver UK orders. For international orders, we use a range of delivery providers depending on size of order and location.

Out of Stock

If an item goes out of stock we will contact you to check if you are happy to wait for the full order to be ready or whether you would prefer a refund.

Returns, Refunds and Exchange Policy

Returns & Refunds

All items must be in its original unused condition to be returned unless there is a manufacturer defect. Items cannot be opened and must be returned within 14 working days of receiving your order from your postal service provider.

All returned package must include a signed letter stating reason for return with original receipt.

For any questions regarding your return and to request a refund, please contact us at

Or by phone at 07707 949097. Our office opening hours are 9am to 5.30pm.