Shipping and Returns Policy

COVID – 19 Delivery Update

Key workers in the postal service are doing a fantastic job getting all our parcels sent out and delivered as quickly as possible and we can’t thank them enough for the amazing work they are doing during this time.

Orders are being sent out as normal however we have been made aware of delivery delays from Royal Mail of up to 7 working days in some areas of the UK.

Shipping Cost

Shipping is free for UK orders above £30. Shipping cost for UK orders below £30 is £3.95. All orders are shipped with Royal Mail and takes approximately between 3 to 5 workings days from dispatch date.

UK destination for Royal Mail include England, Scotland, Wales, Northern Ireland, Channel Islands & BFPO.

If you would like to use our express delivery service please contact us at orders@neemafood.com

International orders

We ship worldwide. Please note that all international taxes and charges are payable by the receiver. 

All international orders are tracked. We will provide you with a tracking code to keep you updated on the status of your order.

If you reside outside the UK and would like to place an order, please contact us directly at orders@neemafood.com to discuss your postage and packaging options.

Delivery

We ship on Monday, Wednesday, and Friday. Orders placed after 3pm will usually be shipped on the next working day. Please email or message us if you need a priority dispatch.

Carriers

We use Royal Mail to deliver UK orders. For international orders, we use UPS.

Out of Stock

If an item goes out of stock we will contact you to check if you are happy to wait for the full order to be ready or whether you would prefer a refund.

Returns, Refunds and Exchange Policy

All items must be in its original unused condition to be returned unless there is a manufacturer defect. Items cannot be opened and must be returned within 14 working days of receiving your order from your postal service provider.

All returned package must include a signed letter stating reason for return with original receipt.

For any questions regarding your return and to request a refund, please contact us at orders@neemafood.com

Our office opening hours are 9am to 6pm.